Picture THIS –

A ₹5-crore generator sits idle on a construction site because the service team can’t find the right spare part. The customer is furious, penalty clauses are kicking in, and your technician is still trying to figure out whether this machine is under warranty or AMC.

Meanwhile, your service manager is digging through three different Excel files, someone forgot to update the stock after last week’s job, and the customer has called five times already asking “when will someone reach?”

If this sounds familiar, you’re not alone. 9 out of 10 heavy machinery dealers we speak to are losing money, reputation, and sleep over exactly these after-sales nightmares.

ERPNext Service & Warranty Management

The good news? It’s 100% fixable — without spending crores on clunky enterprise software.

ERPNext’s integrated Service & Warranty module turns chaos into a smooth, profitable operation in weeks, not years. Here’s exactly how.

1. Streamlined Service Orders & Technician Scheduling

Log complaints instantly and generate Service Orders in seconds. Drag-and-drop technician calendars show real-time availability and location, slashing idle time by up to 40%.

2. Automated Warranty & AMC Tracking

Link every serialized machine to its exact warranty or Annual Maintenance Contract. ERPNext auto-calculates remaining coverage (parts, labour, visits) and flags billable vs free jobs instantly – no disputes, no manual spreadsheets.

3. Real-Time Spare Parts Consumption

Technicians update parts used on-site via mobile/tablet. Stock deducts automatically, low-stock alerts trigger, and purchase requisitions fire without paperwork.

4. Preventive Maintenance Scheduling

Set recurring maintenance plans per machine or contract. ERPNext auto-generates service visits, sends customer reminders, and boosts AMC renewal rates by 60–80% for most dealers.

5. 24×7 Customer Portal

Give customers self-service access to:

• Check warranty & AMC status
• View complete service history
• Raise new service requests
• Track technician ETA
• Approve quotations online

Outcome: up to 70% fewer follow-up calls and happier customers.

Why Heavy Equipment Dealers Choose ERPNext for After-Sales

• Full serial number tracking
• Zero integration headaches (CRM + Service + Inventory in one system)
• Open-source – no crazy licensing fees
• Works perfectly for pumps, compressors, generators, construction equipment dealers

Stop treating service as a cost centre. With ERPNext, after-sales becomes your strongest competitive edge and a predictable revenue stream.

Ready to cut service headaches by 70%?

Talk to Turqosoft Solutions — your official ERPNext Implementation Partner in India, trusted by machinery & heavy equipment dealers from across India.

📧 Email: info@turqosoft.com
🌐 Website: turqosoft.com

Whether you run 2 branches or 20+ franchise outlets, we deliver a clean, future-ready ERPNext system in 8–12 weeks — not years.

You can also follow us on LinkedIn, YouTube, Facebook, Twitter, Pinterest, or Instagram for regular updates on ERPNext, CRM best practices, inventory automation, and digital transformation.

PC: Canva